Year 9 - Citizenship
What are our rights as consumers?
How can we manage money well?
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This pupil-friendly study guide includes a unit summary, clear notes, common mistakes, and quick questions with answers.
Unit Summary
Pupils explore how to look after their money considering the implications of borrowing, how they can keep track of their money, what saving options are available to them and what their rights are as a consumer.
Lesson Summary
You will learn to explain your consumer rights and the role of Trading Standards.
Key Notes
- Consumers have the right to receive goods and services that are safe, satisfactory quality and accurately described.
- The Consumer Rights Act (2015) ensures protection against faulty or misleading products.
- Trading Standards enforces these laws by investigating complaints and holding businesses accountable.
- If a seller refuses to resolve an issue, legal action can be taken.
- Understanding our rights empowers us to be critical consumers who make informed choices.
Vocabulary To Learn
- consumer: someone who buys goods or services for their own use, rather than to sell or use for business
- Trading Standards: a government service in the UK that protects consumers from unfair, unsafe or dishonest business practices; it makes sure that businesses follow the law when selling goods and services
Common Mistakes To Avoid
- You have no protection after 30 days of purchasing goods and services.
3 Quick Questions (With Answers)
1. Explain the lesson in two key points.
Consumers have the right to receive goods and services that are safe, satisfactory quality and accurately described. The Consumer Rights Act (2015) ensures protection against faulty or misleading products.
2. What does this key word mean in this lesson? 'consumer'
someone who buys goods or services for their own use, rather than to sell or use for business.
3. Correct this common mistake.
Mistake: You have no protection after 30 days of purchasing goods and services. Correction: After 30 days, a replacement, repair or credit can be given (except for food items like milk). A discount or a refund could also still be given. There is some level of protection up to six months after you purchased something with no extra guarantee.
More Lessons In This Unit
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